Free Home Delivery — min. order Rs. 999

Mr. Pizza, Abbottabad

Refund Policy

When Mr. Pizza issues a refund, how to request one, how the refund is made, and how long it takes.

Last updated: October 2026

When you get a refund

We will refund you if:

  • you are not satisfied with the quality of the goods or services, or
  • you did not receive the goods or services after the delivery time has passed.

How to ask for a refund

Contact us as soon as possible:

If any part of your order is wrong, incomplete, damaged or not of the quality you expect, we refund the full amount you paid for that order.

Please give your name, phone number, order details, and the reason for your request.

How we refund you

Online payments are still being processed, and PayFast is still being integrated into our Mr. Pizza mobile app. Refunds for online payments will be made through PayFast, to the payment method you used, once that integration is live. Refunds for cash on delivery orders are arranged with you directly.

Timing

We will confirm your refund with you once we have reviewed your request, and tell you when to expect it. Banks and payment partners may need some working days to complete the refund.